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Reply calmly to a negative review

Customers & reviewsTool: ClaudeFree plan; paid tiers

Who it's for

Small business owners who are new to AI and want a quick, safe win.

The tool

Claude (Free plan; paid tiers). Verified live: anthropic.com/pricing lists Free ($0) (Oct 13, 2026).

Steps

  1. Open Claude and sign in (or use the free plan).
  2. Copy the prompt below and fill in the [brackets] with your real details.
  3. Read the result, fix anything wrong, then use it.

Copy-paste prompt

Help me reply to this negative review. Stay calm and professional, apologize for their experience without admitting fault, and offer to talk offline at [phone/email]. Under 80 words. Review: [paste]
Don't let AI invent it: Don't promise refunds or fixes you haven't decided on. Never let AI invent prices, warranties, dates, or facts about your business. Read every word before it goes to a customer.

One AI task a week

A short email with one simple thing AI can do for your business. (Signup not active yet.)